Magnolia Thread & Laser Co.

Shop policies

Thank you for shopping with Magnolia Thread & Laser Co.! We are a small, family-owned business, and every order means so much to us. Each piece is thoughtfully crafted with care, and we want you to feel confident when shopping with us. Please review our shop policies before placing your order. ### Processing & Production Times - Most items are made to order unless otherwise stated. - Processing times vary depending on the product, customization, and current order volume. - Estimated processing times are listed within each product description or custom quote. - Processing times do not include shipping or delivery time. - During holidays and busy seasons, production times may be extended. If you need an order by a specific date, please contact us before purchasing. While we will do our best to accommodate requests, rush orders and delivery dates cannot be guaranteed. ### Custom & Personalized Orders We love creating pieces that are uniquely yours! - Please double-check all names, dates, spelling, colors, sizes, and personalization details before submitting your order. - Personalized items will be created using the information provided at checkout. - Changes may not be possible once production has begun. - Custom orders may require additional processing time. - Design proofs are provided when specified in the product listing or agreed upon before production. - Once a design proof has been approved, additional changes may result in extra fees or extended processing times. Due to their personalized nature, custom and personalized items are final sale unless they arrive damaged, defective, or incorrect due to an error on our part, subject to applicable consumer protections. ### Returns, Exchanges & Cancellations We want you to love your purchase! Custom & Personalized Items: We do not accept returns or exchanges for changes of mind, incorrect personalization provided by th