For shops taking orders on a Jotform form
A Jotform order form with Stripe or PayPal connected is a real step up from taking orders in messages. This page covers what it does well, what the free plan allows, what it can't do for an embroidery order, and when to stay on Jotform.
A Jotform form is a blank page you fill with your own questions: the name, the spelling, the thread color, the size, a photo upload. It works for a custom order, a class sign-up, or a wholesale inquiry.
Jotform says it never charges you to receive payments through your forms. You pay your card processor's usual rate and nothing on top.
Stripe, PayPal, Square, and dozens more connect to a form. Jotform lists more than 40 on its free plan. The money goes to the account you already have.
Jotform's free Starter plan allows 10 payment submissions a month. The 11th paid order in a busy December needs the Bronze plan. Bronze costs $39 a month or $34 a month billed yearly. Broidry's Free plan takes 15 orders a month however the customer pays.
A form can add up a product list. A custom embroidery price depends on the stitch count and the garment. Where the design goes matters too. Your minimum sets the floor. You work it out yourself and send a second link or an invoice. In Broidry the quote fills in from your own rate card. The customer accepts it with one click. My own rate card starts with a $20 minimum on every order.
A text box collects the name. It can't show it in your font on the hoodie they picked. In Broidry the preview beside the order form is drawn from the real stitch files. The customer approves the mockup on their phone before you hoop anything.
In a July 2026 support answer, Jotform set up a deposit as a product named "Deposit" at a fixed price. The balance isn't covered in that answer, so you track it yourself and collect it some other way. Broidry takes your deposit percent on every quote, tracks the balance on the order, and sends the customer a reminder with one click.
Each order sits in Jotform as a row of answers. Nothing turns it into a list of what to stitch this week sorted by due date. The customer can't see where their order is without messaging you.
Where the details live before you stitch.
Both let customers pay you. Here's how each one handles the payment.
A paid order should turn into a schedule and a history.
If that's you, make the form ask for everything you need before you stitch. The embroidery order form template lists every question. The questions to ask before you stitch guide has the confirmation wording. The deposits and payment policy guide covers when to ask for money up front.
Jotform's Starter plan is free with 10 payment submissions a month. Bronze is $39 a month ($34 billed yearly) for 100, Silver is $49 ($39 yearly) for 250, and Gold is $129 ($99 yearly) for 1,000. Jotform adds no fee on payments, so your card processor's rate is the only one. Broidry is free to start, with up to 15 orders a month and a 2% fee on payments that go through Broidry. The Maker plan ($19 a month) makes orders unlimited and drops the fee to 1.5%. The Shop ($39) and Atelier ($79) plans add more on top. Full detail on the pricing page. The embroidery pricing calculator works out what to charge for a piece either way.
Jotform's Starter plan is free with 5 active forms, 100 submissions a month, and 10 payment submissions a month. If more than 10 customers pay through your forms in a month, you need Bronze. It costs $39 a month or $34 a month billed yearly and allows 100 payments. These are Jotform's published limits as of October 2026. Check their pricing page before you plan around them.
No. Jotform says it never charges you to receive payments through your forms. Your card processor (Stripe, PayPal, Square, or another) charges its usual rate. Jotform charges only the monthly plan.
You can charge a fixed amount. In a July 2026 support answer, Jotform added a product named "Deposit" at a set price. The answer doesn't cover collecting the balance, so you keep track of what's owed and send a second link or an invoice. The deposits and payment policy guide covers how much to ask for.
It depends on how many orders you take. Jotform's free plan adds no fee for up to 10 paid orders a month. Broidry's Free plan charges 2% on payments through Broidry. Past 10, Jotform is $39 a month. Broidry's Free plan covers 15 orders. The Maker plan is $19 a month for unlimited orders. It has a 1.5% fee. If customers pay you $2,000 a month through Broidry, Maker costs $49 total. A busy shop pays more on Maker than on Jotform's $39 plan. The extra pays for the quote, the mockup, the stitching list, and a record of the order so it's easy to reorder.
Use the form while your orders are few and simple: a name on a shirt in the one font you offer, a customer you can show in person. Move when you're pricing each submission yourself, when a customer paid for a spelling they never saw, or when the balance on half your orders lives in your head.
Jotform plan prices and limits as published on Jotform's pricing page, the no-fee statement from Jotform's payment features page. The deposit setup comes from Jotform support. All three were read in October 2026. Using Google Forms instead? See Broidry vs Google Forms and Square. Billing by invoice? See Broidry vs Square Invoices.
The customer picks from what you sell, sees their piece, approves it, and pays. The order shows up on your stitching list with nothing missing. Free to start.
The Free plan costs nothing until your first sale, and signing up does not ask for a credit card. The Free plan covers 15 orders a month, however your customers pay.