Trust and safety
Broidry is built by an embroiderer, for small custom shops. These are the rules the platform runs on, and every one of them is something you can check for yourself. If we ever fall short, tell us on the report form.
When someone reports a listing, a shop, or a review, a real person reads it and decides what happens. Broidry never suspends a shop automatically. If we ever remove something of yours, we tell you what was removed and why, and you can respond. The rules we enforce are public: the prohibited content policy and the copyright policy.
Card payments on Broidry are processed by Stripe, the payment company behind millions of online checkouts, or by Square when the shop takes cards through its own Square account. Either way the card form is the processor's own secure page, so the card number goes straight to Stripe or Square, and Broidry never sees it and never stores it. Shops can also record payments they take outside Broidry, like Venmo, PayPal, cash, or check; those never involve entering a card number here at all.
Broidry automatically saves a complete copy of its database every 6 hours and keeps the 14 most recent copies, so a bad day can't erase your shop's history. Separately, you can download your own full backup any time from your dashboard's Security page: your orders, quotes, customers, and expenses as a spreadsheet and a complete archive, plus every photo and stitch file you uploaded.
Only the person who placed an order can review it. Shops can reply publicly to any review, but they can never edit or delete a buyer's words, and we never remove a review just because it is negative. When you see stars on a Broidry shop, every one came from a real purchase.
Everything a buyer sees, from fonts and colors to pickup, shipping, and your return policy, is yours to set. A new shop starts with local pickup on, so nearby buyers can order right away, and one switch on your Storefront page turns it off. Once you set something, Broidry never changes it for you and never changes what your listings offer.
Every shop on Broidry is an independent business run by real people, and custom pieces are made to order for the person who orders them. Broidry does include AI tools, and they exist to help the shop owner: drafting listing words, polishing photos, reading messy order requests. Broidry's AI never makes the pieces, and moderation decisions are made by people.
Your designs, your photos, and your customers belong to you. You can download everything from your dashboard's Security page whenever you like, and if you ever leave, you take it all with you. Broidry is software for your shop. Your buyers and their information stay yours.