What your customers see

Your customers never see your dashboard. They see a small, calm set of pages, each one reachable from a link, with no app to download and nothing to pay for. Knowing their side helps you answer questions in one message instead of three.

Their journey

Ordering: your shop page walks them through the piece step by step, placement, wording, font, and thread, and they confirm the spelling themselves before submitting. They see plainly that submitting is not a payment.

The quote: when you send a quote, they see the itemized lines and accept with one tap. Nothing is owed until they say yes.

Tracking: their order link shows where things stand in plain words, from quoted to on the machine to done, so they do not have to message you for updates.

Approving: if you send a mockup or a proof, they approve it from the same link, and the approval is stamped with the date and time. That stamp protects both of you if anyone remembers things differently later.

Questions: the ask box on your shop page starts a conversation that lives on one page. They get an email alert when you answer, and the whole thread stays in one place instead of scattering across inboxes.

Reviews: after the piece is done, they can leave a review only if they actually bought from you. Stars on Broidry cannot be bought or faked, which makes your five stars worth something.