Frozen orders: what happens after 15 orders a month on the free plan

Is my account frozen? Can people still order off my page?

Yes, customers can still order from your shop page when your orders are frozen. Your shop page stays open. Only orders after your first 15 of the month are frozen. You can still use your account as usual. Your frozen orders stay on your Orders board.

What a frozen order is

The free plan covers 15 orders a month. Your 16th order that month is frozen. So is every order after it. It doesn't matter how your customer paid.

A frozen order stays on your Orders board. You can open it, change its details, message your customer, or cancel it. Your customer can still pay for it by card.

You can't move a frozen order forward until it unfreezes. That means you can't change its step on your board, send a quote or a mockup, print its work sheet, add a tracking number, or buy its shipping label.

Orders from Square and Shopify count too

If you connected your Square account or your Shopify store, Broidry copies those orders onto your Orders board. They count toward your 15 just like orders from your shop page. If you ring up 40 sales on your Square register in a month, 25 of them are frozen on the free plan.

Past orders you import as history don't count. An imported order counts only if you move it back onto your Orders board to work on it again.

What your customers see

Your customers never see the word frozen, a limit, or a plan. Your shop page, product pages, cart, and order forms show a short note instead. For example: "Rosie's Stitches is booked up for November. Your order will start in December."

Broidry works out that month from the orders already waiting. When a lot of orders are waiting, the start date can be a few months out.

A customer whose order is frozen sees a note like this on their order page. It shows the month their order will start.

Every shop starts out set to Keep taking orders. If you'd rather take no new orders until you have room, open your Billing page and click Pause new orders under "When you reach 15 orders in a month". Your customers then see "New orders open again in December."

What you see

The day your first order of the month freezes, Broidry emails you.

Your Today page has a card that says how many of your 15 orders you've used and how many orders are frozen. It lists the frozen orders, oldest first. Each one shows the customer's name and the order's price. Your Billing page shows these numbers too.

How to unfreeze your orders

Moving to any paid plan unfreezes every frozen order the moment the plan starts. Paid plans have no order limit. The Maker plan is 19 dollars a month. Your Billing page is at broidry.com/dashboard/billing.

1. 1
   Open your Today page.
2. 2
   On the card that lists your frozen orders, click "Unfreeze them now with Maker, $19 a month". You can also open your Billing page and click Upgrade to Maker.
3. 3
   Add your card. Your frozen orders unfreeze as soon as the plan starts.

If you stay on the free plan

Frozen orders wait for a later month. On the 1st of each month, the frozen orders that have waited the longest get the first of your 15 spots. If you have room after those, that month's new orders come next. If you have a lot of frozen orders, it can take several months to get through them all.

Canceling a frozen order takes it out of line, so it never uses one of a later month's 15.