Orders and customers

Your Shop Assistant

5 minute read

Press "Your Shop Assistant" in the bottom corner of any page and it opens. The same button sits at the top of your Today page. It is on every plan: ask it how to do anything in Broidry, or why your shop is behaving a certain way, and it answers from the help guides and your own settings, free and uncounted. On the Maker, Shop and Atelier plans it is also your assistant: type what happened in your own words, or ask it a question about your orders, and press "Send". At the bottom of your Shop Assistant, "Guides for this page · tell us what's wrong" opens the guides for the page you are on and a box that sends a message to a real person. When you ask for something Broidry doesn't do yet, your Shop Assistant lets you know and sends your request to the Broidry team. You don't need to send it in yourself. To talk instead of typing, press the microphone button and speak; your words go into the box. Your Shop Assistant stays open as you move between pages. It also saves your conversation. You can start on your phone at the machine and pick up where you left off on your laptop that night. "Memory" at the top shows what it has saved about how you make things, and "Wider" makes the panel bigger on a laptop.

It works on your own shop only. On a paid plan it reads your orders, products, prices and settings, finds the thing you mean, and makes the change. While it works you see what it is doing, like "Reading #1043" or "Updating Custom Name Hat". Under every change it made you see what it did, a link that opens the order when it was an order, and an Undo button. Undo puts the thing back the way it was for 30 minutes after the change. Under many answers you also see one or two buttons for the natural next step, like "Open #1043 to send a balance reminder".

It also knows which page you have open. On an order's page or a customer's page you can say "tell her it's ready" or "move this one to Friday" with no order number, and Broidry uses the order on your screen (on a customer's page, Sara's most recent order). The reply names the order it used, like "Sent to Sara on #1043". If you type a different order number, that number wins.

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A payment: "Sara paid 68 by Venmo". Broidry records the payment on Sara's open order. If the order is now paid in full, it moves to Paid, which puts it on your run sheet.
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A finished order: "The hoodies for the Lions Club are done". Broidry marks the order done, then asks whether to email the customer that it is ready. Nothing is emailed until you click "Yes, email them". The question expires after 10 minutes, and you can always email from the order page.
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A moved date: "Move everything due Friday to Monday" or "The Miller order is now due the 15th". Broidry changes the needed-by date and writes the new date on the order's page.
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A note: "Add a note to the Miller order: she wants the tag cut out".
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A new request: "Angela wants 12 navy hoodies with the Lions logo on the front left by October 15". Broidry puts a lead on your Leads page with a price from your rate card and a list of anything still missing. One click on the lead turns it into an order.
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A question: "What did I charge the Lions Club last fall?" or "When did Sara last order?". Broidry answers from your own orders and never guesses a number.
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"What is due this week?" or "What is overdue?": every open order in that window, with whether your production schedule finishes it on time.
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"Who owes me money?": every open order with a balance, what was charged, what was paid, and how long it has waited.
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Ask your Shop Assistant "Why was I charged?" or "Where is my payout?" You can ask on every plan, including the Free plan. Your Shop Assistant reads your Stripe payouts and tells you what reached your bank and on what day. It tells you about any payout Stripe took back out of your bank. It also tells you what is still in your Stripe balance, the day that money pays out, and whether your payouts go to your bank automatically. If you paid Broidry back for a card refund or a dispute, it tells you the amount, the day, and the order number.
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"What do I need to order?": the thread you are low on or out of and the blanks your paid orders need, from the Supplies page.
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"What would I charge for 12 hats with a 5,000 stitch logo?": a price from your rate card with each line, and nothing saved. Add the customer's name and it becomes a lead instead.
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"How booked am I?": the first day with free machine time and the load on each of the next work days. "What am I stitching tomorrow?": the day from your production schedule. "How did this week go?": the week against the week before. "What did I make this month?": collected, refunded, owed, average order, sales by product.
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"What do I sell?", "Is my navy hat live?", "What is my stitch rate?", "How many customers do I have?": it reads your Products, Pricing and Customers pages and answers.
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A setting: "Turn off custom quote requests" or "Is my shop page hidden?". It reads your Storefront settings and answers, and it changes them for you, with an Undo: custom quote requests, order tracking for buyers, gallery, reviews and trust badges, shop page hidden, pickup, shipping, returns and the return window, the sale and its percent, the announcement bar, your shop name, tagline, location, shop page headline and intro, the About text, your policies and order terms, mail-in instructions, Instagram, Facebook and review links, itemized quotes, the line at the bottom of every quote, the stitch preview for buyers, and the order form embed.
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How Broidry works: "How do I send a mockup?" or "How do I set up a group order?". It reads these help guides and answers with the steps and the guide's address.
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Starting work: "Started on the Chen polos" moves the order to Making. Shipping: "Shipped the Lions Club polos, tracking 9400 1118 9922" saves the tracking number on the order and asks whether to email the customer the tracking.
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A repeat order: "Sara wants the same polos as last time" makes a new order from her last one, with the same pieces, stitching and design, and no date yet. It is on your Orders page as a new order; open it to price it and set the date.

It changes your shop for you

On every paid plan, you can tell your Shop Assistant to do anything you could do yourself on the Products, Orders, Pricing & settings, Production, Customers or Supplies pages. It reads the current value first when it needs to, makes the change, and tells you what it was and what it is now. Every one of these has an Undo button for 30 minutes. When your words could mean two things, it asks one short question instead of guessing.

The few things it hands back to a page, on purpose: your plan and the card on file (Billing), refunds and payouts (Money, and the Refund button on an order), team members and keys (Security), and an order's stitched words, font or design (Edit order on the order page). For those it names the page and the button.

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A product: "Raise the navy hat to $32", "Take the kitchen towel off my shop page", "Rename Custom Name Hat to Classic Name Cap", "Add sizes S through 2XL to the hoodie", "Mark the blanket coming soon", "Change hata to hats in the beanie's description". It changes the name, blurb, description, price, priced or quote only, on or off the shop page, coming soon, featured, one of a kind, buyer photo, turnaround days, sizes, tags, categories and item type.
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Turning off customization: "Turn off custom orders, I only want to sell what I list". Broidry switches "Buyers may ask for something else" to off on each product and switches custom quote requests to off on your Storefront page, then tells you which it did. Buyers can still order every product you list.
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A new product: "Add a product called Kitchen Towel, a towel, $18". It appears on your Products page off the shop page, so you can add colors and a photo before buyers see it. Say "and put it on my shop page" to turn it on right away.
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A product's colors: "Add navy and sage to the kitchen towel" or "Take red off the hoodie". Your Shop Assistant knows the colors of the item type, the colors on your blanks, and plain color names. If your Shop Assistant doesn't have a swatch for a color, it tells you. Then you pick the swatch on the product on your Products page.
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What buyers personalize: "Add a name option to the dog bandana" turns on Buyers add names or words. "Let them send a logo" and "Let them pick from my designs" turn on the other two boxes under Can buyers personalize this? on the product. To turn one off, say so.
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A spot: "Add a spot on the sleeve of the hoodie for $5" adds a $5 sleeve spot under Spots on the product. "Add a spot on the corner, included" adds a corner spot that comes with every order at no extra charge. "Take the sleeve spot off" removes it.
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A choice list: "Ask them to pick a breed on the dog towel: Lab, Poodle, Beagle +2" adds a breed list with those answers to the towel. The +2 means Beagle costs $2 more. "Ask the breed question on the bandana too" puts a list you already have on another product. "Put the same picks on every bandana" copies one product's lists onto every product with bandana in its name. "Add Corgi to the breed list" and "Rename the breed question to Pick your pup" change the list everywhere it is asked. "Take the breed question off the towel" removes it from that product.
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Deleting a product: "Delete the old Christmas stocking". Your Shop Assistant asks "Yes, delete it" or "Not now" first, because a delete has no Undo. To just hide it, say "take it off my shop page" instead.
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An order's details: "Change the Miller order to ship, 123 Main St", "Sara's order is 2 medium and 1 large", "Add Chen Dental as the company on #1046", "Mark #1041 as a gift". It changes the customer's name, contact, company, PO number, color, sizes, needed-by date, pickup or ship, address, pickup spot, notes, gift and gift note.
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Moving an order: "Move the Lions polos to Making" or "Put #1042 back in New". Finishing one is still "the Lions polos are done". Canceling: "Cancel the Park blanket"; money already paid stays recorded, and a refund is a button on the order page.
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A price on an order: "Charge Sara 45 for the towels". The order gets that one line at exactly your number. Broidry adds only your sales tax, plus your minimum order when your price is under it. The Build quote card adds them the same way. Your Shop Assistant tells you each dollar it added. Nothing else from your rate card is added, and a price you name is not rounded up, even with Round up to the dollar on. The customer sees it on their order page. To send the quote, say "email them the quote". To change your price, open the order and click Edit quote. Price this item myself and This price is the whole item will already be switched on. When you save, your number stays exactly as you typed it and isn't rounded up. A price built up from stitches and blanks is the Build quote card on the order.
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A new order: "Karen wants 3 navy beanies with Mason on each, due Friday, $60". It makes the order in New with the pieces, the words, the date and the price, priced the same way as a price on an order above. If the customer needs the order sooner than your turnaround time, the Rush order box on the quote builder starts checked. Say pickup or ship if you know it; when you don't, the order is Not decided yet, the same as Quick add. Someone only asking what it would cost is a lead instead.
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Your rate card: "Set my minimum order to $25", "My stitch rate is $1.75 now", "Add 5.5% sales tax", "Switch me to a flat $12 per item". New quotes use the new numbers; prices already on orders do not move.
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Machine & time: "I run 2 machines now", "I work Monday, Wednesday and Friday", "My machine does 800 stitches a minute". Your schedule and the dates on your shop page use the new numbers.
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Categories: "Make a category called Hats", "Put the navy hat and the trucker cap in Hats", "Rename Hats to Caps & Hats", "Remove the Summer category". Buyers see categories as the menu on your shop page; removing one leaves its products on your Products page. A collection is a tag: "Put the stocking and the towel in a Christmas collection" tags both, and your shop page shows a Christmas heading.
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A customer: "Note on Sara: likes navy, pays by Venmo", "Tag Chen Dental as wholesale", "Make the Lions Club a business account". Their name and contact live on their orders, so "Sara's email is sara@example.com now" changes the order.
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Thread: "Add Isacord 3444 Concord to my drawer" or "I'm out of Madeira 1801, take it out".
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What is stitched on an order: "#1012 is a trucker hat, not a tee", "The front of Sara's hoodie should say Mason in Bubblegum", "Use the Little Ghost design on #1040". Ask your Shop Assistant to change the item, the words in each spot, the font or the design. Your Shop Assistant makes these changes the same way you would with Edit order. If you set the price yourself, that price stays on the order when the item changes. If Broidry made the quote from your rate card, that quote is cleared. Your Shop Assistant will ask you to price the order again.
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Blanks: "Add the Gildan 18000 sweatshirts to my inventory, navy and black, S to 2XL, 12 on hand" puts the garment on your Supplies page with those colors and sizes. Tell your Shop Assistant "I have 6 navy hoodies left". Your Shop Assistant updates how many you have on hand. From then on, Broidry keeps count for that blank.
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To see how a product is set up, ask your Shop Assistant something like "What does the beanie listing ask customers?" Your Shop Assistant tells you everything you set up for that product: item details, each spot and its questions, choice lists, personalization, photos, return policy and turnaround.
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Discount codes: "Make a code called FAIR10 for 10% off", "Give Sara $5 off with a code", "Who used FAIR10", "Turn off FAIR10", "Delete the fair code" (it asks Yes or No first). Codes work at checkout on the Shop plan and up; on Free or Maker your Shop Assistant says so and names the plan. "Run a 15% off sale" and "end the sale" switch the shop-wide sale.
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Emailing the quote: "Send the invoice for #1042", "Email Sara the quote". Before it sends anything, your Shop Assistant gives you two choices: Yes, email the quote or Not now. If you press Yes, your customer gets the same email as when you press Email this quote to the buyer on the order's Quote & payment tab. The email has a link where they can look over the quote and pay. If the order has no price yet, or no email address for the customer, your Shop Assistant says which one is missing. Tell your Shop Assistant the price or the email address. It will add that to the order.
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A quote you started with New quote: "What's on the quote for #1013?" Your Shop Assistant reads you every line on the quote. Ask any time before your customer accepts the quote. Once your customer accepts the quote, it becomes an order on your board. To change a quote, open it from Quotes not yet accepted on your Orders page.
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Your order form's questions: "Stop asking for a need-by date", "Don't let customers pick colors", "Turn the font menu back on". Ask your Shop Assistant to turn any question on or off. You'll find these questions under Order form questions on the How customers order tab of your Storefront page. These questions ask your customer when they need the order, what color the item is, and where the embroidery goes. They also ask for the font, the thread color, straight or arched lettering, the size, how many they want, whether it's for a group or team, and whether they're providing their own item. Changed your mind? Press Undo under the answer, or ask your Shop Assistant to change the question back.
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When a customer's own item comes in, tell your Shop Assistant something like "Pat dropped off the sweatshirts for #1056" or "I have the item for #1056". Your Shop Assistant records the day you got it. The customer's quote page, order page and receipt stop asking them to mail it in. If you said that by mistake, say "I don't have Pat's item yet".
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A bundle: "Make a bundle called Pick 2 Bandanas, $30, from all my bandana products". Your Shop Assistant makes it on the Marketing page under Customers come back. Bundles come with the Atelier plan. If you're on a lower plan, your Shop Assistant tells you which plan you need.
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Where you ship: "I only ship to the US and Canada", "stop shipping outside the US". Your Shop Assistant changes the Shipping card on your Pricing & settings page. Once your Shop Assistant saves your shipping countries, your order form shows customers where you ship. Your order form won't take an address outside those countries.
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Your calendar link: "Put my orders on my Google Calendar" or "what's my calendar link". Your Shop Assistant gives you the address and the steps for Google, Apple or Outlook. The link is part of the Maker plan and up; the full steps are in the Production guide under Your calendar link.

At a live event

On the Shop and Atelier plans your Shop Assistant moves tickets on your queue board for you, the same way the board's buttons do. Say the ticket number the way you would say it to a helper at your table: "Start 12", "4 is ready", "7 picked up, paid cash", "4 wasn't picked up, put it back". The ticket number is the number on the board, not the order number. At an event with two or more machines, when your Shop Assistant starts a piece, the piece stays on the machine it was on. If it wasn't on a machine yet, it goes in the hoop with no machine named.

With an event's page, its table order screen or its queue board open, your Shop Assistant uses that event. On any other page it uses the event taking guest orders or dated today. When two events could be the one, it asks which. Each message counts as one of the month's exchanges. Pressing Yes does not.

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"4 is ready" moves ticket 4 to Ready, which finishes the order and emails or texts the guest that it is ready, the same as the Ready button. Because that reaches the guest, your Shop Assistant asks first: press "Yes, move to Ready" or "Not now". After Yes it says what went out, like "Emailed Sara that it is ready." A guest who left no email and no number for texts moves to Ready right away.
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"4, 5 and 9 are ready" is one question with one Yes.
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"7 picked up, paid cash" moves ticket 7 to Picked up and records one payment for what the guest owes, the same as the board's "Picked up, paid by" buttons: Cash, Venmo, Card, or PayPal. When the guest owes and you did not say how they paid, your Shop Assistant asks. "7 picked up, didn't pay" moves it with the money still owed.
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A piece you hand over straight from the hoop goes through Ready first, the same as on the board, so your Shop Assistant asks before it emails or texts the guest.
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"4 wasn't picked up, put it back" moves ticket 4 back to Ready and takes off the payment recorded when it was picked up. Money recorded at the table when the order was typed stays.
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"Who is waiting?" or "How much have I taken today?" reads the board: every ticket by column with the guest's name and what they owe, plus the money taken so far by each way of paying.
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Every move your Shop Assistant makes without asking has an Undo button for 30 minutes. It puts the ticket back in the column it came from. A ticket the board moved again since stays where it is. An email or text that already went stays sent.

On Atelier: a manager you can talk to

On the Atelier plan your Shop Assistant opens with what needs you today: the same list as your Today page, each line a link to the order it is about, with a red dot on anything a customer is waiting on. The list refreshes each day you open your Shop Assistant.

On Atelier, your Shop Assistant also writes to your customers for you. You approve every message before it goes out.

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"Tell Sara her hoodie will be ready Friday": Broidry writes the message in your shop's plain voice and shows you the exact words with "Yes, send it" and "Not now". On yes, the message posts on the order's page and the customer gets it by email. Nothing is sent until you press Yes.
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"Remind everyone who owes." One balance reminder per person, each with its own "Yes, email them" and "Not now". Nothing goes out until you press Yes on that line. Someone who pays in the meantime is skipped. So is someone who pressed "I've sent it" and is waiting for you to press "It arrived ✓".

Text your shop from your phone

Also on Atelier, once your shop has its own texting number. Open your Security page, find the card called "Text your shop", type the mobile number you text from under "Your mobile number", and press "Save my number". Then save your shop's number in your phone as My Shop. From then on, a text from your phone to that number goes to your Shop Assistant. It texts back what it did. Each text counts as one of the month's exchanges, except YES, NO, and UNDO.

You can text your Shop Assistant anything you would type on screen: "Sara paid 68 by Venmo", "the Miller hoodies are done", "move everything due Friday to Monday", "what is due this week", "who owes me money". When more than one order could be the one, it texts back up to three with their order numbers and asks which one; answer with the order number.

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To put a change back, reply UNDO within 30 minutes. It puts back the newest change.
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When it asks before messaging a customer, it texts you the question, with the exact words when it wrote the message. Reply YES to send it or NO to skip. The question waits 10 minutes.
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A photo of a finished piece closes its order, the same as Snap. A screenshot of a customer's text becomes a lead with a price from your rate card. Send the photo with a few words if you want to steer it, like "which font is this".
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A voice memo is not read. Type it, or use the microphone in your Shop Assistant.
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Only the number you saved reaches your Shop Assistant. A buyer's text from any other number shows up on their order page as before. If you text your own shop as a customer from the saved number, that text goes to your Shop Assistant, not to an order.
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To stop, press "Remove my number" on the card. Only the shop owner can save or remove the number.

When two orders could be the one

If you say a name and two open orders match, Broidry does not pick. It lists them with their order numbers and asks which one. Answer with the number, or with something that tells them apart, like the item.

It remembers how you make things

On the Maker plan and up, your Shop Assistant saves notes on how you make things. To save one, just tell it. For example: "Remember: the Kohler towels get a 75/11 sharp needle, tear-away, and a topper." It says in one sentence what it will remember. It also saves a note on its own when you mention a setting while you talk, like your stabilizer, needle, hoop, thread colors, or placement. Correcting it saves on its own too: "No, I use tear-away for towels" is enough, with no "remember that" needed. The reply starts with "Saved:" and quotes the note as it now reads, and when the correction replaced an older note it says what that note used to say.

Ask later, like "What stabilizer do I use on the Kohler towels?", and it answers from your saved note word for word. If nothing is saved, it says so, gives you the general answer an experienced embroiderer would (the stabilizer, topper, or needle that usually works for that fabric), and offers to remember what you end up using. It never presents general advice as your own saved setting. You can also ask "Which blues do I have in my thread drawer?" and it answers from the spools on your Supplies page, with the ones running low or out marked.

You can also ask it a plain craft question with no order attached, like "Do I need a topper on a terry towel?" or "Why is my satin stitch puckering on a tee?", and it answers in a few sentences. And every order line it reads includes the font, so "What font did I use on Sara's towels back in 2024?" gets the order, the year, and the font's name.

There is one note per thing. Tell it something new about the Kohler towels and the note is updated, not doubled. Press "Memory" at the top of your Shop Assistant to see every note, each with a Delete button, or ask it to forget one.

The rest of what a manager does for you

These answer from your own orders, schedule, fonts and supplies, and nothing is sent or posted by any of them: words you would paste somewhere else come back in a box with a "Copy" button, and anything to a customer waits for your yes. The writers (the name-in-fonts picture, the Etsy listing, the post) and the balance reminders are on Atelier; the rest are on every paid plan.

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"What do I say back?" Paste or describe what a customer asked for. Broidry puts it on your Leads page with a price from your rate card, lists what is still missing, and writes the reply in your voice. Press "Copy the reply" and paste it into Messenger or a text.
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"How do I stitch waffle towels?" Broidry answers from its stitching guide: stabilizer, needle, topper, hooping, tips, and the source page it came from. Say "remember that" and it becomes your own saved recipe.
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"Which thread is this?" Drop a photo of a color. Broidry reads the color and names the closest spools in your thread drawer, in stock or not, and the closest in the catalog.
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"Show Sara her name in three scripts." Broidry draws the name in your fonts, numbered, as one picture you can send. The customer answers with a number.
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"Write the Etsy listing for my navy hat." A title, 13 tags, the description, category words and what to photograph, written from your Broidry listing. Press "Copy" and paste it into Etsy.
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"What am I stitching tomorrow?" The day from your production schedule: each order with its minutes, your saved recipe for it when you have one, and the thread and blanks to check.
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"How did this week go?" The week against the week before: orders, money collected, finished pieces, leads, quotes waiting, balances owed, what is due next week, and one suggestion.
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"What did I make this month?" Collected, refunded, owed, average order, sales by product, card through Broidry versus paid outside. The full numbers and the QuickBooks or Xero file are on the Money page.
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"Write the post." A caption and hashtags about a finished piece for Instagram, Facebook or TikTok, in your voice, with no customer name unless you say so. The button appears under a finished-piece photo too.

Your customer email

Also on Atelier. Connect your Gmail once and your Shop Assistant can read your customer email and draft your replies. Broidry only reads: it never sends from your Gmail, never deletes, and never labels anything.

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Open your Security page and find the card called "Your customer email". Press "Connect Gmail".
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Google asks you once for read-only permission to your mail, the one box on its page. Leave it checked and press Continue. You come back to the Security page and the card shows the connected address.
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In your Shop Assistant, ask "What did Sara email me?" or "Anything new from customers?" You get a numbered list of the last 14 days of customer email, newest first, with the sender, the subject, the date, and the first words. Your own sent mail, newsletters, and Broidry's own notices are left out.
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Ask "Answer Sara's email" or name one by its number. Broidry reads the email, puts the request on your Leads page with a price from your rate card and what is still missing, and drafts the reply in your voice. It comes back in a box with a "Copy" button. Paste it into Gmail and press Send there yourself.
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To take the connection away, press "Disconnect" on the same card. Leads already on your Leads page stay.

Drop photos into your Shop Assistant

Also on Atelier. Drag one photo or several onto your Shop Assistant, or press the camera button and pick them. Broidry looks at each photo, works out what it is, and does the right thing with it. Type a few words first if you want to steer it, like "which font is this" or "add these to my shop".

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A finished piece on your table: the matching open order is marked done and the photo is filed on it, the same as Snap.
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A screenshot of a customer's text, message, or email: it becomes a lead on your Leads page with a price from your rate card, the reply drafted, and anything still missing listed. Several screenshots of one conversation go together.
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Lettering you want to name: Broidry draws the same word in every font you have, the built-in ones and the ones you uploaded, compares the shapes, and tells you which one it is and how sure it is. When the match is not clear it says "not sure" or "not certain" instead of naming one as the answer, and lists the nearest fonts with their percentages. The same goes for a color: a spool is called a match, close but not exact, or the nearest you have, and a photo with no one clear color gets "Not sure from this photo" first.
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A product you make or a blank you stock: Broidry writes a listing for each photo, with the photo on it, and stages them as hidden drafts on your review page. Nothing is on your shop page until you press "Put them on my shop" there. Undo in your Shop Assistant removes the drafts.
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Artwork or a logo: Broidry says what it sees and asks whether it is a design to keep or a customer's request to price, with a button for each.
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Tell your Shop Assistant where the photo goes. For example, say "Use this as the photo for the navy hat." Then that photo is the first one buyers see on the navy hat. Or say "Make this my header photo" to put it in the banner at the top of your shop page. To save the photo as a design, say "Add this as a design called Fall Logo" or "Keep this as my DTF design." The photo goes into your Designs library. Then you can add its stitch file and size. Changed your mind? Press Undo to remove it.
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One drop counts as one exchange, however many photos are in it. Up to 6 photos at a time.

Snap the finished piece

On the Atelier plan your Shop Assistant has a camera button next to the message box. Press it, take one photo of the finished item, and Broidry matches the photo to your open orders. It reads the stitched or printed words first, then the item and its color.

When it is sure, the order is marked done, the photo is saved on the order as its finished photo, and the box asks whether to email the customer, the same as typing that the order is done. When two orders could be the one, or the photo is not clear, nothing changes: you see up to three orders and pick the right one. Each snap counts as one of the month's exchanges.

A closer shot of the stitching matches better than a whole-table shot. A photo of a blank item, or of a design on a screen, matches nothing on purpose.

The rush guard

Also on Atelier. Broidry compares your production schedule with the turnaround your shop page promises. When the last open order finishes later than that promise, the rush guard raises the turnaround on your shop page to the real date and tells you on the Today page. When the queue clears back inside your own number, it puts your number back.

It changes only the number on your shop page. No order moves and no customer is emailed. The rush guard card on the Production page, under Machine & time settings, shows what it sees, has the on and off switch, and has a button that puts your own number back at any time. Turning the guard off also puts your number back.

To charge more for jumping the line while you are booked out, turn on the rush fee in the Holiday planner on the Production page.

How many a month

The Maker plan includes 10 of these a month to try it, the Shop plan includes 100, and Atelier includes 400, counted from the day your shop opened. The count is under the message box, and it turns red when you are down to your last few. Today's list on Atelier is free and does not count. When you've used them all, your Shop Assistant tells you when they refill. You can still do everything by hand on the order pages.