Taking an order off your board: archive, cancel, or delete

There are three ways to get an order off your board, and they are not interchangeable. Two of them email your customer and one of them tells nobody at all, so the one you pick matters.

Archiving is the one most people are looking for. It takes the order off your board, leaves your customer completely alone, and you can put it back whenever you want.

Archive it: off your board, and nobody is told

Open the order and click Archive this one, over on the right. The order leaves your board and comes out of your stitch hours, and no email goes anywhere.

Everything you archive is kept on one page. Open your orders and click Archived at the top, and every order listed there has a Put it back button that returns it to your board exactly as it was.

An import that came in wrong

If you brought your history in from Etsy, Square, PayPal, or a spreadsheet and all of it landed on your board when you wanted it out of the way, you do not have to go through those orders one at a time.

Open your orders and click Archived. There is a button at the top that counts up your imported orders, and one click files every one of them away. You do not have to worry about it catching a real order, because it only picks up the ones that came in from a file you uploaded.

Cancel it: the order is off, and your customer is told

Cancelling is for an order that genuinely is not happening, either because the customer backed out or because you cannot make it. Click Cancel this order on the order page and confirm.

Your customer gets an email about it, the same way they do when you mark an order Done. That is the real difference between cancelling and archiving, and it is why cancelling a pile of old imported orders would email all of those people about orders they placed a long time ago.

Delete it: only for junk, and it does not come back

Deleting is for spam and for orders that were never real to begin with. The Delete this order button only shows up once an order is already cancelled, so deleting always takes two deliberate steps.

A deleted order is gone for good, with no way to bring it back. If there is any chance you will want it later, archive it instead.